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SHIPPING POLICY

Last Updated: September 7, 2026

At Hensley, we are committed to providing a smooth and reliable shipping experience. Please review the following information regarding order processing, shipping, delivery times, and potential delays.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please ensure that your shipping address and contact information are correct before completing your purchase. Hensley is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

2. SHIPPING TIMES

Estimated delivery times may vary depending on your location, shipping method, carrier, customs processing, and other circumstances beyond our control.

Typical delivery times are:

United States: 7–15 business days
Canada: 7–20 business days
United Kingdom: 7–15 business days
Europe: 7–20 business days
Australia & New Zealand: 7–20 business days
Other International Locations: 10–25 business days

These delivery times are estimates only and are not guaranteed.

Please note that orders may occasionally take longer to arrive due to customs processing, carrier delays, severe weather, holidays, or other circumstances outside of Hensley’s control.

3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, shipping method, and other applicable factors.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. TRACKING YOUR ORDER

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, the package may still be in transit. Tracking updates can occasionally be delayed while the package is being processed by the carrier or customs authorities.

5. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Hensley does not control customs charges or the amount of any applicable taxes or duties. Customs policies vary by country, and we recommend checking with your local customs authority if you have questions about potential charges.

6. SHIPPING DELAYS

While we do our best to ensure your order arrives within the estimated delivery timeframe, Hensley cannot guarantee delivery dates.

We are not responsible for delays caused by:

Shipping carriers
Customs processing
Weather conditions
Public holidays
Natural disasters
Incorrect or incomplete addresses
Carrier operating issues
Customs restrictions
Other circumstances beyond our reasonable control

If your order is delayed, please check the tracking information provided and contact the shipping carrier for the most current delivery information.

7. LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your property and with household members or neighbors.
Check whether the carrier left the package in a secure location.
Contact the shipping carrier using your tracking number.
Contact us at admin@hensley.com if you are still unable to locate your package.

Hensley will make reasonable efforts to assist you, but we cannot guarantee replacement or reimbursement for packages confirmed by the carrier as delivered.

8. INCORRECT SHIPPING ADDRESS

Please carefully review your shipping information before placing your order.

If you realize that you entered an incorrect shipping address, contact us as soon as possible at admin@hensley.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

9. DAMAGED PACKAGES

If your order arrives damaged, please contact us at admin@hensley.com as soon as possible.

Please provide:

Your order number
A description of the damage
Clear photographs of the package and damaged product
Any other information that may help us investigate the issue

We will review the situation and determine the appropriate resolution in accordance with our applicable policies.

10. ORDER CANCELLATIONS

Once an order has been processed or shipped, we may be unable to cancel or modify it.

If you need to request a cancellation, please contact us as soon as possible at admin@hensley.com.

11. MULTIPLE ITEMS IN AN ORDER

If your order contains multiple products, your items may occasionally be shipped separately depending on product availability, fulfillment locations, or shipping arrangements.

If items are shipped separately, you may receive separate tracking information.